It's a website development project for call center industry. Project was about developing a call center ERP application, or in other words, customer support ERP [Web application development] project. #RKWebTechnology technical experts has been through an organized road-map and strictly followed agile methodology from initial phase to till the end to achieve client's expectations in digital world.
Few of the functionalities covered in this project are:
Tracking of call requests and evaluation through statistics
Sorting of Users' status [Online/Offline]
IP address storage and tracking, and location segregations [For e.g. City based filtration]
Actions planning and trigger schedule based on events [For e.g. call request approval/blocking]