Insight was a call center website development project. It was based on call center theme on a bigger spectrum where, client support team was able to evaluate data through diversified parameters and analytics from accumulated data. Web application has very big list of functionalities designed, developed and integrated to address client’s requirements. #RKWebTechnology elite team walked an extra mile to satisfy all requirements as per client's expectations and has shown true potential of technical expertise.
Few of the functionalities covered in this project are:
Data analytics and Tracking Statistics
Producing Charts and Reports based on accumulated data
Routing and Re-routing call requests
Calls management, and blocking system